At Sterling Designs Au, we are dedicated to ensuring customer satisfaction and building long-term relationships with our clients. We stand behind the quality and effectiveness of our business administration solutions. Therefore, we offer a 30-day money-back guarantee to provide you with ample time to evaluate our platform and ensure it meets your needs. Here are the details of our refund policy:

1. Money-Back Guarantee Period: Our money-back guarantee covers the first 30 days from the date of your initial purchase or subscription activation.
2. Eligibility for Refund: To be eligible for a refund, you must request it within the 30-day money-back guarantee period. Refund requests made after this period will not be accepted.
3. Refund Process: To initiate a refund, please contact our customer support team via email or through our designated support channels. Provide the necessary details, such as your name, contact information, and purchase details, to expedite the refund process.
4. Evaluation of Refund Requests: Each refund request will be evaluated on a case-by-case basis. We may inquire about the reason for the refund to better understand your concerns and improve our services. However, we aim to accommodate refund requests within the specified period.
5. Refund Processing Time: Once your refund request is approved, we will initiate the refund process. Please note that it may take a reasonable amount of time for the refunded amount to be processed and credited back to your original payment method. The exact timeframe for the refund to reflect in your account may vary depending on your financial institution.
6. Exclusions: Our money-back guarantee applies to the initial purchase or subscription activation and does not cover any additional services, add-ons, or subsequent renewals. Additionally, if you have received any promotional discounts or special offers, the refund amount may be adjusted accordingly.

We encourage you to take full advantage of the 30-day money-back guarantee period to thoroughly evaluate our platform and its features. We are confident that our solutions will meet and exceed your expectations.

If you have any further questions regarding our money-back guarantee or refund policy, please don’t hesitate to reach out to our customer support team. We are here to provide you with exceptional service and support your business’s success.